Shipping Terms

Lost or Stolen Packages

Once a package has been marked as Delivered by the shipping carrier, The Way is not responsible for lost or stolen packages.

If you purchased Shipping Protection and your package is lost or damaged during transit, please submit a claim using the claim link provided with your order.

Order Processing

The Way processes and ships orders Monday through Friday, excluding weekends and holidays.

Customers are responsible for providing a complete and accurate shipping address at checkout. Orders will be shipped to the address provided, and The Way cannot guarantee address changes once an order has been placed.

Orders cannot be canceled after they have been shipped.

Pre-Order Policy

Products available for pre-order will be clearly identified as PRE-ORDER on the product page and will include an estimated shipping timeframe.

Please note:

• Estimated shipping dates are subject to change due to production schedules or circumstances outside of The Way's control.
• Pre-order items are not eligible for expedited processing.
• If an expedited shipping method is selected for a pre-order item, the order will ship using the selected shipping service once the product becomes available.

If your order contains both in-stock and pre-order items, your order may ship together once all items are available unless otherwise noted.

Questions?

If you have any questions regarding shipping, please contact The Way at:

waylifeco@gmail.com

We're always happy to help.